Privacy Policy

Last Updated: August 2026

At Smart Home Hub Kenya (https://smarthomehub.co.ke/)), we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you visit our store, make a purchase, or interact with our services. We operate in compliance with the Kenya Data Protection Act, 2019.

1. Information We Collect

We collect personal details only to process your orders smoothly and provide you with a reliable shopping experience:

• Personal & Contact Details: Your name, email address, phone number, and physical/delivery address when you place an order or create an account.

• Payment Information: M-Pesa transaction reference codes, phone numbers used for transfers (Lipa Na M-Pesa / Pochi la Biashara), and order totals. Note: We never ask for or store your M-Pesa PIN or banking passwords.

• Technical & Browsing Data: IP address, browser type, device information, pages visited, and cookies to optimize site performance and user experience.

2. How We Use Your Information

We use your information strictly for legitimate business purposes, including:

• Order Fulfillment: Processing payments, packing items, and arranging doorstep delivery across Kenya.

• Customer Support: Sending order confirmation messages, providing delivery updates, and handling inquiries or returns.

• Store Improvement: Analyzing site usage to enhance website speed, mobile navigation, and product availability.

• Marketing & Communications: Sending occasional updates on new smart home products or special discounts (only if you have opted in, with the option to unsubscribe at any time).

3. Data Sharing & Third Parties

We never sell, rent, or trade your personal information. We only share necessary details with trusted partners essential to operating our business:

• Courier & Delivery Partners: Your name, phone number, and delivery destination are shared with our local courier partners solely to deliver your package.

• Payment Networks: Safaricom/M-Pesa services to confirm and validate transaction codes.

• Legal Compliance: Relevant legal or regulatory authorities if required by law or to protect our legal rights.

4. Data Security & Protection

• SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption to ensure that all data transmitted between your device and our site remains private and secure.

• Access Control: Access to your personal customer information is strictly restricted to authorized team members who require it to complete your order or provide support.

• Data Retention: We retain order history and contact details only as long as required for accounting, tax compliance, and legal obligations.

5. Your Rights Under the Kenya Data Protection Act, 2019

As a customer in Kenya, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal information we hold about you.

• Right to Rectification: Request updates or corrections to inaccurate or outdated information.

• Right to Erasure: Request the deletion of your account and personal details (subject to legal retention requirements).

• Right to Object: Opt out of receiving direct marketing messages at any time.

To exercise any of these rights, please contact us at support@smarthomehub.co.ke.

6. Cookies Policy

Our website uses cookies to remember items added to your shopping cart, save browsing preferences, and analyze website traffic patterns. You can choose to disable cookies in your web browser settings, though some features of the store may not function smoothly as a result.

7. Changes to This Policy

We may periodically update this Privacy Policy to reflect changes in our business operations or statutory requirements. Any updates will be posted directly on this page with the revised “Last Updated” date.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, feel free to reach out to us:

• Website: https://smarthomehub.co.ke/

• Email: support@smarthomehub.co.ke

• Phone / WhatsApp: +254793583806

• Location: Nairobi, Kenya