Terms & Conditions

Last Updated: August 2026

Welcome to Smart Home Hub Kenya (https://smarthomehub.co.ke/)). These Terms and Conditions govern your use of our website, services, and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these terms.

1. General Overview

• Operator: SmartHomeHub Kenya operates this website. Throughout the site, the terms “we”, “us”, and “our” refer to SmartHomeHub Kenya.

• Eligibility: By accessing this site, you represent that you are at least 18 years old or accessing the site under the supervision of a parent or guardian.

• Updates: We reserve the right to modify or update these Terms and Conditions at any time. Continued use of the website following changes constitutes acceptance of those updates.

2. Products and Pricing

• Accuracy: We strive to ensure product descriptions, images, and specifications are accurate. However, minor variations in packaging or appearance may occur.

• Pricing: All prices listed on our site are in Kenyan Shillings (KES) and include applicable taxes unless stated otherwise.

• Price Changes: Prices and product availability are subject to change without prior notice. We reserve the right to correct pricing errors or discontinue items at any time.

3. Orders and Payments

• Order Acceptance: Order confirmation does not signify final acceptance. We reserve the right to decline or cancel any order due to stock limitations, errors in product/pricing details, or payment authorization issues.

• Payment Methods: Payments can be made via Lipa Na M-Pesa (Pochi la Biashara) or other approved payment methods displayed during checkout.

• Verification: Orders paid via M-Pesa require successful confirmation and validation before dispatch.

4. Shipping and Delivery

• Delivery Scope: We arrange delivery across Nairobi and other regions within Kenya through local delivery partners and courier services.

• Shipping Fees: Delivery fees are calculated at checkout based on your delivery destination and package size/weight.

• Timelines: Estimated delivery timelines are provided as estimates. Unforeseen courier delays or severe weather conditions may occasionally impact exact delivery times.

• Risk of Loss: Responsibility for products passes to you upon delivery to your specified address.

5. Returns, Refunds, and Warranties

• Return Window: You may request a return or exchange for eligible defective or damaged products within 7 days of delivery.

• Conditions: Returned items must be unused, in their original packaging, and submitted with proof of purchase.

• Warranties: Select smart home devices and automated appliances carry manufacturer warranties as indicated on their product detail pages.

• Exclusions: Items damaged due to improper installation, power surges, or customer misuse are not eligible for refunds or exchanges.

6. Correct Use & Limitation of Liability

• Installation: Customers are responsible for installing and using smart products according to manufacturer manuals and safety guidelines.

• Network & Power Dependability: Certain smart home features rely on stable internet connections, compatible smart protocols, and regular electricity supply. SmartHomeHub Kenya is not liable for device offline status caused by third-party internet or power outages.

• Limitation: To the fullest extent permitted under Kenyan law, SmartHomeHub Kenya shall not be liable for indirect, incidental, or consequential damages resulting from product use or inability to use the site.

7. Intellectual Property

All content on (https://smarthomehub.co.ke/), including text, logos, icons, graphics, images, and layout, is the property of Smart Home Hub Kenya and is protected by copyright and intellectual property laws. Reproduction or redistribution without written consent is prohibited.

8. Privacy & Data Protection

Your personal information is collected and processed in accordance with our Privacy Policy and the Kenya Data Protection Act, 2019. We do not sell, rent, or share your personal details with unauthorized third parties.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising from these terms will be subject to the jurisdiction of Kenyan courts.

10. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

• Website: https://smarthomehub.co.ke/

• Email: support@smarthomehub.co.ke

• Customer Support: +254793583806